Privacy Policy
Our Privacy Policy
This policy sets out how we handle the information we receive from establishments and every one who uses our services. we take this seriously and will always treat this information with the utmost respect and care with administration.
Welcome
Please read this policy carefully as it applies to the products and services we provide to you (such as your Computer, Laptop, mobile, Wi-Fi and broadband), our websites. It applies to our consumer but doesn’t apply to the information we hold about companies or organizations.
It also applies even if you’re not one of our user and you interact with us as part of running our web service, such as by:
using one of our web services – paid for by someone else;
taking part in a survey or trial;
entering a prize promotion;
calling our helpdesk; or
generally enquiring about our services.
If you need to give us personal information about someone else in relation to our products and services, the privacy policy will also apply. And if we need the permission of the other person to use that information, we’ll ask you to check they are OK with this.
Technology is a fast-changing area and can be complicated. We’ve included a glossary which explains the meaning of any technical terms we use.
We are under a legal obligation to let you know what personal information we collect about you, what we use it for and on what basis. We always need a good reason and we also have to explain to you your rights in relation to that information. You have the right to know what information we hold about you and to have a copy of it, and you can ask us to change or sometimes delete it. There may be local law variations requirements within and outside the Countries which apply instead.
The reasons we collect information are set out in this privacy policy, but we are not telling you all this just because we have to. As a communications service provider, most of what we do – from connecting calls to developing and promoting our services – involves using personal information. And we believe that it is very important for our customers to trust us with that information. We want you to be confident that we will keep it secure and use it both lawfully and ethically, respecting your privacy.
Our support for the right to privacy, as part of our broader commitment to human rights, is stated in our human rights policy. And our privacy policy explains in detail how we use your personal information. It describes what we do (or what we may do) from the moment you ask for a service from us, when we may use your information for administration security checking purposes, through to providing and billing for that service. It also applies to country developing purpose that we think will interest you.
But whatever we do with your information, we need a legal basis for doing it. We generally rely on one of three grounds (reasons) for our web service processing. Firstly, if you have ordered or take a service from us, we are entitled to process your information so that we can provide that service to you.
if we want to collect and use your information for other purposes, we may need to ask for your consent (permission) and, if we do, that permission must always be indicated by you. You are also free to withdraw your permission at any time. We tend to need permission when what is proposed is more intrusive.
But we do not always need permission. In some cases, having assessed whether our use would be fair and not override your right to privacy, we may come to the view that it falls within the third ground – our ‘legitimate interests’ to use the information in a particular way without your permission (for example, to protect our network against cyber-attacks). But when we do this, we must tell you as you may have a right to object. And if you object specifically to us sending you marketing material, or to ‘profiling you’ for marketing purposes, we must then stop.
This is all set out in detail in this policy, which focuses more on those items that we think are likely to be of most interest to you. As well as covering processing for web service purposes, we give you information on circumstances in which we may have to, or can choose to, share your information.
This policy doesn’t apply to information about our employees or share partners. It also doesn’t cover other departments or organisations (which advertise our services and use cookies, tags and other technology) collecting and using your personal information to offer relevant online advertisements to you.
You can link to other organizations’ websites, apps, products, services and social media from our websites. This privacy policy doesn’t apply to how those other organizations use your personal information.
You should review their privacy policies before giving them your personal information.
We will review our privacy policy regularly. It is start from 19 January 2021. And we’ll tell you if we change the policies, as set out here.
Accessing and updating how we use your information
As allowed by law, you can access and update the information we hold about you using our online form as described below. Once we’ve looked at your request, we’ll let you know when you can expect to hear from us.
We’ll always try to help you with your request but we can refuse if we believe doing so would have a negative effect on others or the law prevents us. And even though we have to complete your request free of charge, we are allowed to reject requests if:
they’re repetitive;
you don’t have the right to ask for the information; or
the requests made are excessive.
If that’s the case, we’ll explain why we believe we don’t have to fulfil the request.
You can opt out of receiving register from us at any time using the link provided in the email or SMS message (text message) we have sent you or just by telling us when we call you. Or you can use the form provided here.
You can also see for a copy of the information we hold about you using our online form here
You can ask us to correct, complete, delete or stop using any personal information we hold about you by using our online form here.
If you’re worried about how we send you marketing information, have a look at the section above on how to check or change those settings.
If you want us to stop using personal information we’ve collected via cookies on our website or apps, you should either change your cookie settings here or change the settings for your app. In some cases, we might decide to keep information, even if you ask us not to. This could be for legal or regulatory reasons, so that we can keep providing our products and services, or for another legitimate reason. For example, we keep certain billing information to show we have charged you correctly. But we’ll always tell you why we keep the information.
We aim to provide our products and services in a way that protects information and respects your request. Because of this, when you delete or change (or ask us to delete or change) your information from our systems, we might not do so straight away from our back-up systems or copies on our active servers. And we may need to keep some information to fulfil your request (for example, keeping your email address to make sure it’s not on our marketing list).
Where we can, we’ll confirm any changes. For example, we’ll check a change of address against the Postal Address File, or we might ask you to confirm it.
If we’ve asked for your permission to provide a service, you can withdraw that permission at any time. It’ll take us up to 30 days to do that. And it only applies to how we use your personal information in the future, not what we’ve done in the past (for example, if we’ve run a credit check at the start of your contract).
If we provide you with services, or you’ve said we can use your information, you can ask us to move, copy or transfer the information you have given us. You can ask us to do this using our online form here.
We’ll send your personal information electronically. And we’ll do our best to send it in another format if needed.
We’ll always try to help you with your request. But we can refuse if sharing the information would have a negative effect on others, for example because it includes personal information about someone else, or the law prevents us from doing so.
It will normally take us up to one month to get back to you but could take longer (up to a further two months) if it’s a complicated request or you send us a lot of requests at once.
The personal information we collect depends on the services you have and how you use them. We’ve explained the different ways we use your personal information.
We’ll use your personal information to provide you with services. This applies when you register for or buy a service from us. Or if you register for an online account with us.
This means we’ll
record details about services you use or order from us;
send you service-information messages (we’ll send you messages to confirm your order and tell you about any changes that might affect your service, like when we have infrastructure work planned or need to fix something);
update you on when we’ll deliver, connect or install your products and services;
let you create and log in to the online accounts we run;
charge you and make sure your payment reaches us.
We use the following to provide services and manage your account.
Your contact details and other information to confirm your identity and your communications with us. This includes your name, gender, address, phone number, date of birth, email address, passwords and credentials (such as the security questions and answers we have on your account).
Your payment and financial information.
Your communications with us, including emails, web chats and phone calls. We’ll also keep records of any settings or communication preferences you choose.
Details of the products and services you've bought within the BT Group, how they are performing and how you use them – including your call, browser (including IP address) and TV records.
Information from cookies placed on your connected devices that we need so we can provide a service.
We use this information to carry out our contract (or to prepare a contract) and provide products or services to you. If you don’t give us the correct information or ask us to delete it, we might not be able to provide you with the product or service you ordered from us.
If you tell us you have a disability or otherwise need support, we’ll note that you are a vulnerable customer, but only if you give your permission or if we have to for legal or regulatory reasons. For example, if you told us about a disability we need to be aware of when we deliver our services to you, we have to record that information so we don’t repeatedly ask you about it. We will also record the details of a Power of Attorney we have been asked to log against your account.
We’ll use your personal information if we consider it is in our legitimate business interests so that we can operate as an efficient and effective business. We use your information to:
Identify, and let you know about, services that interest you;
share within the IGDMS for administrative purposes and to tailor the offers we make to you;
create aggregated and anonymised information for further use;
detect and prevent fraud including sharing with other companies so they can protect you against fraud and maintain accurate records; and
secure and protect our network.
We have strict security measures to protect your personal information. We check your identity when you get in touch with us, and we follow our security procedures and apply suitable technical measures, such as encryption, to protect your information.
We’re always interested in hearing your questions and comments about our Privacy policy. Here’s where you can find out how to contact us if you need to.
You can get in touch with our data-protection officer by email- igdmsind@gmail.com or write to the address above and mark it for their attention.
If you’d like any more details, or you have comments or questions about our privacy policy, write to us at: Registered office:
International Guest Data Management System(IGDMS)
Ward no- 06, Main Road, Nazira Town,District-Sivasagar,Assam,India.PIN-785685